How a Real-Time Feedback Loop Impacts Customer Service

Retail executives depend on hourly employees and local store management to deliver great customer experiences, execute merchandising strategies and drive sales. However, there are often disconnects between staff members and corporate management. Store employees can get bogged down in day-to-day operations and, in turn, they can miss opportunities to improve the overall customer experience. Real-Time … Continue reading How a Real-Time Feedback Loop Impacts Customer Service