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How to Balance Digital and Human Interaction in Retail

How to Balance Digital and Human Interaction in Retail

by Sam Bahreini | Jul 14, 2015 | Customer Service, Retail

In an environment where online sales are expected to reach a staggering $370 billion by 2017, more retailers are shifting their focus to developing superior storefronts. However, a 2014 national shopping study indicated that consumers prefer shopping at...
Don’t Let These Customer Service Slipups Cost You Any More Money

Don’t Let These Customer Service Slipups Cost You Any More Money

by Sam Bahreini | Dec 31, 2014 | Customer Service

If there’s one thing I’ve learned about customer service, it’s that problems don’t begin with customers — they begin with you and your team. A missed customer service opportunity usually doesn’t seem like the end of the world, but even small mistakes can cost you in...

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