Tag - amazon

Why Retail Businesses Must Make Service Innovation Their Top Priority

Few industries have evolved as rapidly in the 21st century as the consumer retail industry. Retail organizations face new challenges every day as technology contributes to market upheaval but also facilitates new possibilities for service innovation that were mere pipe dreams just a few years ago. Retail businesses that...

Why the Dominance of Amazon Won’t Mean the End of Brick-and-Mortar

Amazon is a giant that just seems to keep getting bigger and bigger. In fact, it accounts for a quarter of all online purchases. With people shopping online for everything from paper towels to “rideable” floor scrubbers, it might seem like we’re seeing the end of brick-and-mortar stores. But don’t...