Tag - employee

Why Your Retail Employees Hate Their Job (And What You Can Do About It)

Employee engagement is typically one of the most pressing concerns for retail organizations. It has massive implications for the company across numerous categories: Retail companies with highly-engaged employees perform better financially, employ a more productive workforce and have higher employee and customer satisfaction scores. However, you can’t just stick...

Employee Engagement Is More Important Than The Customer

Problems don’t begin with customers. They start with you and your employees. When customers expect a fantastic experience but receive a third-rate one, you can lose them forever. Brand harmony can fulfill customers’ expectations and stop uninspired in-store experiences. The best way to understand what consumers want is to play...

5 Ways to Get Your Employees Bragging About Your Business

Your employees can provide the strongest, most passionate endorsements of your business -- if they’re engaged. An astronomical 96 percent of employees who are engaged in their jobs try their hardest at work. If that many of your employees are giving it their all, day in and day out, your...

3 Simple Ways to Use Technology to Build Employee Engagement

When it comes to brand engagement, most business owners automatically think of their customers. But employee engagement is just as influential. With technology improving every day, it’s time all business owners accept and take advantage of the technology-driven renaissance. However, a mere 13 percent of the global workforce is engaged at work, and...

How a Real-Time Feedback Loop Impacts Customer Service

Retail executives depend on hourly employees and local store management to deliver great customer experiences, execute merchandising strategies and drive sales. However, there are often disconnects between staff members and corporate management. Store employees can get bogged down in day-to-day operations and, in turn, they can miss opportunities to...

Why Retailers Shouldn’t Use Secret Shoppers to Solve Problems

The secret shopper is a charismatic creature. Slinky and crafty, it presents a pair of faulty socks like a gauntlet, just willing your employees to mess up. OK, secret shoppers are people, too. But there are some big downsides to outsourcing your quality care that shouldn’t be ignored. For a...