retail

Implementation Is the New Innovation in Retail Innovation always sounds like a great thing. New ideas, new technologies, and new

How a Real-Time Feedback Loop Impacts Customer Service

How a Real-Time Feedback Loop Impacts Customer Service Retail executives depend on hourly employees and local store management to deliver

How Video Is Enhancing Heat Mapping for Retailers In today’s retail environment, heat maps often are used to understand customer

How to Balance Digital and Human Interaction in Retail In an environment where online sales are expected to reach a

The Vicious Cycle of Brand Erosion (and How Your Employees Are Involved) Today, nearly a third of consumers learn about new products

Retail Technology Trends: How to Stay Agile in a Changing Market Retail technology has expanded considerably over the past two

How to Move From Traditional to Automated Retail Management Anyone who’s worked in retail can testify that it’s largely driven

Don’t Let These Customer Service Slipups Cost You Any More Money If there’s one thing I’ve learned about customer service,

How to Go Local While Maintaining Your Brand Image The day you decide to expand your company into new markets

Why Retailers Shouldn’t Use Secret Shoppers to Solve Problems The secret shopper is a charismatic creature. Slinky and crafty, it