Implementation Is the New Innovation in Retail
Implementation Is the New Innovation in Retail Innovation always sounds like a great thing. New ideas, new technologies, and new
How a Real-Time Feedback Loop Impacts Customer Service
How a Real-Time Feedback Loop Impacts Customer Service Retail executives depend on hourly employees and local store management to deliver
How Video Is Enhancing Heat Mapping for Retailers
How Video Is Enhancing Heat Mapping for Retailers In today’s retail environment, heat maps often are used to understand customer
How to Balance Digital and Human Interaction in Retail
How to Balance Digital and Human Interaction in Retail In an environment where online sales are expected to reach a
The Vicious Cycle of Brand Erosion (and How Your Employees Are Involved)
The Vicious Cycle of Brand Erosion (and How Your Employees Are Involved) Today, nearly a third of consumers learn about new products
Retail Technology Trends: How to Stay Agile in a Changing Market
Retail Technology Trends: How to Stay Agile in a Changing Market Retail technology has expanded considerably over the past two
How to Move From Traditional to Automated Retail Management
How to Move From Traditional to Automated Retail Management Anyone who’s worked in retail can testify that it’s largely driven
Don’t Let These Customer Service Slipups Cost You Any More Money
Don’t Let These Customer Service Slipups Cost You Any More Money If there’s one thing I’ve learned about customer service,
How to Go Local While Maintaining Your Brand Image
How to Go Local While Maintaining Your Brand Image The day you decide to expand your company into new markets
Why Retailers Shouldn’t Use Secret Shoppers to Solve Problems
Why Retailers Shouldn’t Use Secret Shoppers to Solve Problems The secret shopper is a charismatic creature. Slinky and crafty, it