Why Retail Businesses Must Make Service Innovation Their Top Priority
Why Retail Businesses Must Make Service Innovation Their Top Priority Few industries have evolved as rapidly in the 21st century
Why Your Retail Employees Hate Their Job (And What You Can Do About It)
Why Your Retail Employees Hate Their Job (And What You Can Do About It) Employee engagement is typically one of
Five Reasons Why Mystery Shops Don’t Work in Retail
Five Reasons Why Mystery Shops Don’t Work in Retail Since the 1940s, retailers have used mystery shoppers as a tool
Five Common Retail Practices That Will Be Obsolete by 2018
Five Common Retail Practices That Will Be Obsolete by 2018 Gone are the days of consumers waiting around for new
How Video Is Enhancing Heat Mapping for Retailers
How Video Is Enhancing Heat Mapping for Retailers In today’s retail environment, heat maps often are used to understand customer
Why Retailers Shouldn’t Use Secret Shoppers to Solve Problems
Why Retailers Shouldn’t Use Secret Shoppers to Solve Problems The secret shopper is a charismatic creature. Slinky and crafty, it
Differentiation Will Keep Offline Customers From Going Online
Differentiation Will Keep Offline Customers From Going Online Let’s be honest. It’s far more convenient to shop from your couch
The Common Practice That’s Slowly Eroding Your Company
The Common Practice That’s Slowly Eroding Your Company When you’re contemplating how your business can rise to the next level,
Why the Dominance of Amazon Won’t Mean the End of Brick-and-Mortar
Why the Dominance of Amazon Won’t Mean the End of Brick-and-Mortar Amazon is a giant that just seems to keep
3 Silent Killers You Didn’t Know Were Tarnishing Your Brand
3 Silent Killers You Didn’t Know Were Tarnishing Your Brand Consistently delivering a positive shopping experience for customers is one