When it comes to building a winning, employee-first culture, it can be hard to know where to begin. Here are 10 strategies you can implement today to start making your employees a priority and make the office a better place for everyone who works there. Approximately 83 percent of executives and 84...
Employee engagement is typically one of the most pressing concerns for retail organizations. It has massive implications for the company across numerous categories: Retail companies with highly-engaged employees perform better financially, employ a more productive workforce and have higher employee and customer satisfaction scores. However, you can’t just stick...
It’s a sad reality that most employees don’t feel connected to their companies. One Gallup survey found that engaged workers comprise less than one-third of the workforce. And a 2015 survey of nearly 900 employees found that 61 percent of them had considered looking for new jobs in the previous...
Problems don’t begin with customers. They start with you and your employees. When customers expect a fantastic experience but receive a third-rate one, you can lose them forever. Brand harmony can fulfill customers’ expectations and stop uninspired in-store experiences. The best way to understand what consumers want is to play...
Today, nearly a third of consumers learn about new products and services via social media and branded websites. This reality only bolsters the importance of establishing your brand to ensure success. Not only does an established brand enhance your professionalism, but it also ensures brand continuity. Competing on the grounds of quality...
Anyone who’s worked in retail can testify that it’s largely driven by people. Whether they’re on the floor, in a private office or in the checkout line, all employees play a distinct role in the customer experience. In such a people-centric industry, the idea of automation may seem mechanic, drab...
Your brand consists of more than your logo, color scheme, and brand standards: It also includes your business values, your company’s personality, and the way you treat your customers. Great customer service can help your company attract and retain a loyal customer base, but just one customer service slip-up...
Your brand consists of more than your logo, color scheme, and brand standards: It also includes your business values, your company’s personality, and the way you treat your customers. Great customer service can help your company attract and retain a loyal customer base, but just one customer service slip-up...
