Blog

How to Move From Traditional to Automated Retail Management

Anyone who’s worked in retail can testify that it’s largely driven by people. Whether they’re on the floor, in a private office or in the checkout line, all employees play a distinct role in the customer experience. In such a people-centric industry, the idea of automation may seem mechanic, drab or unresponsive. How could a...

Don’t Let These Customer Service Slipups Cost You Any More Money

If there’s one thing I’ve learned about customer service, it’s that problems don’t begin with customers — they begin with you and your team. A missed customer service opportunity usually doesn’t seem like the end of the world, but even small mistakes can cost you in the long run if they’re left unresolved. When you...

Best Advice I Ever Got: Don’t Put Your Sanity Second

Your well-being impacts your bottom line. Don't let yours take a backseat to business. Let's face it: When it comes to building a successful business, everything else seems to take a backseat, regardless of how important it may be. Health and family are often the first to go. We tell ourselves that our business demands...

How to Maximize Omnichannel Sales

While online retailers might want to give the impression that brick-and-mortar stores are dying off, big-time brands beg to differ. In fact, 2014 looks to be the year of the retail giant: Apple is preparing to expand its retail presence; Gap is franchising stores in Hungary, Mexico and Paraguay; and Costco is planning to open 150 new...